Your Questions, Answered

  • No — you can book directly with a physiotherapist without a GP referral. However, if you're attending under a Medicare Enhanced Primary Care (EPC) plan, WorkCover, or DVA, you will need the relevant referral or approval from your doctor first.

  • Bring any relevant scans or imaging (X-rays, MRI, ultrasound), referral letters if applicable, and your Medicare or insurance card. Wear comfortable clothing that allows easy access to the area being treated.

  • This depends on the nature and severity of your condition. Some acute injuries resolve in a few sessions, while chronic or post-surgical conditions may require a longer program. Your physiotherapist will give you a clear treatment plan and realistic timeframe at your initial assessment.

  • Most private health funds cover physiotherapy under extras cover. The amount rebated depends on your individual policy and provider. We recommend checking with your fund prior to your appointment.

  • Treatment should not be excessively painful. Some techniques, such as manual therapy or dry needling, may cause mild discomfort during or after the session — but your physiotherapist will always work within your comfort level and explain what to expect.

  • Physiotherapy involves a full clinical assessment, diagnosis, and a structured treatment and rehabilitation plan. Remedial massage focuses primarily on soft tissue work. Physios can incorporate massage and hands-on therapy, but also prescribe exercise, manage injuries comprehensively, and work alongside your GP and specialists as part of your broader healthcare team.